Below you will find all the information about your return request. If, however, this information is not sufficient, do not hesitate to: Contact us

How do I return?

You can make your return request up to 14 days after the date of receipt of your order.

1. Go to My Account

Connect to moment-selectionvintage.com to declare your return in the my account area > make a return. Then choose the order number in question and follow the instructions.

2. Prepare your return package

Place the parts to be returned in the carton of your choice in their original packaging with their label.

3. Send the package

• Either by printing the prepaid label received by email following the return declaration from your account.

Then find a post office, a Pickup drop-off point and drop off your return package there within 14 days.

The shipping costs of €8.90 will be deducted from the amount to be refunded to your bank card.

• Either by sending the package yourself to this address:

I can't find my return label on my Moment(s) account.

If you are having difficulty making your return, contact us.

How long does it take to receive my refund?

We are not able to alert you by email of the receipt of your package in our warehouse, remember to check the status of the delivery on your tracking number in order to be informed of its successful receipt.
Refunds are automatic when your package is processed. However, if you do not receive your refund within 10 working days after your package is shipped, you can contact us.