Fusce lectus nibh, facilisis porttitor blandit vel, efficitur sit amet lacus. Etiam eu quam id odio ornare laoreet sit amet eu nisl. Vestibulum pretium orci a commodo ultricies. Proin auctor sapien ullamcorper, laoreet sem in, aliquam enim.

We carefully examine each item of clothing, wash it, then steam it.

If the product has one or more defects, it is sent to our local sewing workshops for repair. It is then stored airtight in our warehouse.

The product is therefore ready to live its second life upon receipt of your package.

Fusce lectus nibh, facilisis porttitor blandit vel, efficitur sit amet lacus. Etiam eu quam id odio ornare laoreet sit amet eu nisl. Vestibulum pretium orci a commodo ultricies. Proin auctor sapien ullamcorper, laoreet sem in, aliquam enim.

We indicate on each product sheet the original size and the estimated size, namely the one that corresponds to our current body shapes.

Indeed, women's bodies change over time and the original size indicated on the product may seem misleading. We therefore remeasured each product to give it a current size.

You can consult our "size guide" on each page of our pieces by clicking on "size guide".

Favorite pieces? You can create your Wishlist by clicking on the little heart on each product sheet below the “add to cart” button.

You can then find it in your My Account > My Wishlist space.

Please note that these rooms will not be reserved for you.

Unfortunately it is currently not possible to try a product before purchasing, except when we open pop-up stores.

The article ultimately doesn't suit you? You have 14 days from receipt of your order to submit your return request to us.

Once your order has been validated, it takes between 48 and 72 hours for it to be processed in our warehouses and delivered to the carriers (excluding weekends and public holidays).

We accept Visa, MasterCard and also American Express. You can also finalize your order with the Paypal payment service, Apple Pay and your e-gift card.

We currently offer payment in installments only via our Paypal service provider. When making your purchase, simply select the “PayPal” payment method and then choose payment in 4 installments directly on their application.
This payment method is free of charge.

You will be debited at the time of validation and payment of your order.

Your payment is secured by STRIPE, a secure web payment infrastructure, PCI level 1 certified . (The highest level of security)

If you encounter difficulties when paying for your order, do not hesitate to try the transaction again with another payment method. We also advise you to change your browser or switch to private browsing.
If this persists, you can contact our customer service.

Your invoice is available on your account in the “Order” tab. You can print it or download it by clicking on “print”.

If you wish to use a gift card to pay for your order, you must enter your gift card number in the “gift card” section located below the items in your basket.

If you purchased a product for less than your gift card balance, the remaining balance will be automatically credited back to your gift card. You always have 6 months after the date of purchase of the gift card to use this balance on the site.

We offer 2 types of delivery:

1. Delivery to HOME via Colissimo. Delay of 2 working days once the package has been entrusted.
2. Delivery to pick-up RELAY POINT. Deadline of 3 working days, once the package has been entrusted.
   

Following your order, you will receive an email with the tracking number of your package and a link to the carrier's website.

You will also receive an email when the package has arrived at its destination. For deliveries to relay points, remember to take your ID to collect it.

You can also follow the progress of your order from the “track my order” section available on the site.

We ship all over the world via our partners Colissimo and Chronopost. Shipping costs vary depending on the destination of the package.

If your package is late, lost, and/or defective, we invite you to contact our customer service.

Shipping costs vary depending on the carrier chosen and its destination.

The areas served by Moment(s) are listed below.

• At home (via Colissimo without signature)

ZONE 1 = France metropolitan

DEADLINE: 4 working days

PRICE: €8.9 including tax

ZONE 2 = DOM TOM, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Italy, Portugal, United Kingdom, Ireland, Denmark, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Sweden, Switzerland, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania

DEADLINE: 6 working days

PRICE: €20.9 including tax

ZONE 3 = Australia, Canada, China, South Korea, United States, Hong Kong, Israel, Japan, Arab Emirates, New Zealand

DEADLINE: Between 7 and 15 working days

PRICE: €44.9 including tax

• At a relay point (Pickup, or post offices)

ZONE 1 = Metropolitan France

DEADLINE : 3 working days

PRICE : €6.5 including tax

Orders are shipped from France (94) by carriers with which MOMENT(s) collaborates within the deadlines indicated above. Taking into account that these deadlines are counted from the moment the order is closed, prepared, leaves the MOMENT(s) warehouse and is handed over to the carrier.

Please note that all deliveries are free in France for all orders over €150 including tax.

If the piece received does not correspond to what you ordered, we invite you to contact us directly at this address: contact@moments-vintage.com with the order number, photos of the piece received, the attached label per piece and that stuck on the package.

If a part is missing from your package, write to us here with the name of the missing part, the order number and the label stuck on the package.

Once the order has been validated, it will not be possible to modify it or cancel it.

If you have not received a confirmation email, we advise you to check your spam folder. If it is not there, do not hesitate to contact us.

We will check that your order has been taken into account and will provide you with information relating to your order.

We will open an investigation with the chosen carrier in order to find your package and offer you the best solution. The processing time for an inquiry is approximately 15 days.

The usual return times are 14 days from receipt of your order at your home or at the relay point to return an item to us.

Be sure to keep the original packaging of the product, its label and ensure that the product is not damaged or stained.

You can make your return request up to 14 days after the date of receipt of your order.

1. Go to My Account

Connect to moment-selectionvintage.com to declare your return in the my account area > make a return. Then choose the order number in question and follow the instructions.

2. Prepare your return package

Place the parts to be returned in the carton of your choice in their original packaging with their label.

3. Send the package

• Either by printing the prepaid label received by email following the return declaration from your account.

Then find a post office, a Pickup relay point and drop off your return package there within 14 days.

The shipping costs of €8.90 will be deducted from the amount to be refunded to your bank card.

• Either by sending the package by you to this address

EMERALD HOUSE

MOMENT(S) returns service

2, rue Henri Rivière

94170 Le Perreux sur Marne

Shipping costs are your responsibility.

If you are having difficulty making your return, contact us.

We are not able to alert you by email of the receipt of your package in our warehouse, remember to check the status of the delivery on your tracking number in order to be informed of its successful receipt.

Refunds are automatic when your package is processed. However, if you do not receive your refund within 10 working days after your package is shipped, you can contact us.

We recredit the bank card used for payment.

To calculate the amount of your refund, we take into account the actual price of the items, in other words the price of the item minus the discount codes applied when ordering. We also deduct the return costs.

If you have paid shipping costs, unfortunately they cannot be refunded.

If you need details or additional information about your refund, do not hesitate to contact our customer service.

We do not have an exchange policy. However, you can return the item that does not correspond to us using your return voucher in your Moment(s) account. As soon as we receive it, we will issue a refund. You can then order the new product that suits you at any time.

We are committed to offering you quality pieces that are carefully selected and refurbished. If, however, your item presents a defect, despite all our vigilance, we invite you to contact us at this address: contact@moments-vintage.com and to attach photos so that we can find the best solution to your problem.

If you would like to receive all our news, and be informed of our events and especially new vintage selections, simply go to the bottom of the main page of the website and enter your email address. You can unsubscribe directly from the newsletter by clicking on “Unsubscribe” at the bottom.

You can modify your personal information at any time by going to the section: My account

• Personal information: name/first name/birthday/phone number
• E-mail address
• Address
• Password

MOMENT(s) is committed to protecting the personal data of its customers and ensuring the best level of protection. You can find the entire personal data protection policy here:

Moment(s) privacy policy

To delete your account, you can send us an email to this address: contact@moments-vintage.com. Do not hesitate to tell us the reason for your approach, we are keen to hear feedback from our ambassadors.

Maintenance advice is available on the product sheets and in your package. We strongly advise you to follow the washing recommendations so as not to damage your items.

Please waterproof it with a specific product for leathers to protect it and extend its lifespan. For durability, please clean with a specific milk and use a shoe polish to apply with a soft cloth in a small quantity. In case of stains, please use a special leather cleaning cream.

Do not use shoe polish, use a damp cloth with a little soap (such as Marseille soap) for major stains. To revive the leather, use a little vegetable oil with a soft microfiber cloth.

We work in collaboration with TILLI, a company that connects local retouchers and individuals.

TILLI* has developed the necessary interfaces allowing instant access to the Repair Bonus. Labeled by Refashion, their entire network of more than 500 Tilliste craftsmen can take care of and repair your dressing room anywhere in France.

More information on prices, visit the Tilli website.

*This service is only valid in France .