Preamble

Aware of the importance of ensuring data confidentiality, MAISON EMERAUDE, owner and operator of the MOMENT(s) brand, whose head office is located at 2 rue Henri Rivière 94170 Le Perreux sur Marne, makes strong commitments to with regard to the protection of personal data.

Also, this Data Protection Policy aims to inform you about the commitments and practical measures taken by MOMENT(s) to ensure respect for your personal data.

This Data Protection Policy may evolve depending on the legal and regulatory context as well as the opinions rendered sometimes by the National Commission for Data Protection and sometimes by the European Committee on Data Protection.

This privacy policy explains how we process your personal data and how we create, organize and implement our online and offline activities.

Cookie Management is available on a separate page.

We attach the greatest importance to respecting the privacy and individual data of our users. We undertake to respect and provide the tools and simplified procedures allowing you to assert your rights in accordance with the “Informatique et Libertés” Law n°78-17 of January 6, 1978 as amended and Regulation nᵒ 2016/679, known as Regulation General Data Protection (GDPR). In order to maintain maximum protection regarding the personal data that we process, our site and the entities administering it (hosting, IT service providers) will comply with the principles designated in national and community texts.

Data collected and purposes of collection

We collect and process your Data for defined purposes and limited to what is necessary, in particular to provide you with products and services.

The processing carried out is not subject to automated decision-making on our part, producing legal effects or significantly affecting you.

We collect and process your Data:

1. To provide you with products and services in connection with a purchase

We may process your Data when you make a purchase of product(s), including gift card(s), via our website for the purposes of providing our products and services, billing for your purchases, preparation, communication as part of order tracking and delivery. In addition, we may process your Data for the purposes of ensuring the tracking and after-sales of purchased products (returns, exchanges, refunds, complaints) and for the purposes of preventing fraudulent online payment methods.

For the aforementioned purposes, we collect and process the following Data in particular: your identity, your contact details (email and postal addresses), your billing address, your bank details, the content of your purchases and orders.

Certain of the aforementioned Data processing operations, such as the provision of products and services and the invoicing of your purchases, are based on the sales contract you enter into with MOMENT(s).

2. To administer your web account

We collect your Data when you create an account on our website. This allows you to order while being identified, to create “Wishlists”, to record your Delivery Data, to track your orders, to subscribe to our newsletter. When you log in to your account, this allows us to identify you when you browse or order from our website.

We collect and process the following Data in particular: your identity, your contact details (email addresses, postal addresses and telephone number), identifiers, your date of birth, your preferences (opt-in/opt-out), your browsing, your online orders. courses, your purchase history, etc.

When you create a web account, you accept the conditions governing it. This is legally considered a “contract” entered into with MOMENT(s). It is therefore on the basis of this that we are legally authorized to process your data.

3. To offer you personalized products and services, according to your preferences

We may communicate with you, in particular by email, in order to present our products, our new products, our commercial operations, our services and the advantages that these can offer you. This is commercial prospecting. You can subscribe to our newsletter (email) directly on our website.

For the aforementioned purposes, we collect and process the following Data in particular: your identity, your contact details (email address and telephone number), your date of birth, your preferences (opt-in/opt-out), your IP address, history of communications sent, etc.

This data is processed on the basis of your consent. You can withdraw your consent at any time as follows:

• By clicking on the unsubscribe link present in any email
• By configuring cookies and other trackers via the process indicated in our cookies policy.
• By contacting us via the contact details indicated below

4.To process any request addressed to our customer service

We are required to process your Data as soon as you contact our customer service in order to respond to your requests, resolve your issues or to process your complaints and requests to exercise rights.

We collect and process the following Data in particular: your identity, your contact details (email addresses, postal addresses and telephone number), your purchase history, your order number, your date of birth, your preferences (opt-in/opt -out), your questions, complaints, claims, etc. sent by message, telephone, our social networks, exchanges with our customer service, details of actions carried out, closing of requests, your RIB for reimbursement, etc.

The processing of your Data in the context of your requests, claims and complaints is processed on the basis of the Sales Contract concluded with MOMENT(s).

The specific practices described in this privacy policy statement relate only to the aforementioned Website. If external links from other partner bodies/entities linked to MOMENT(s) are present on our Site, we recommend that you review their own privacy policy statements and cannot be held responsible for their policy and content.

Data retention

Your Data is kept in a form allowing your identification for a period not exceeding that necessary to achieve the purposes for which it is processed.

The Data is kept in a secure environment for a limited period which may vary depending on the operational needs of MOMENT(s), the rights of the persons concerned, legal or regulatory retention obligations and applicable legal limitation periods as well as recommendations. of the CNIL (National Commission for Information Technology and Liberties).

The durations are as follows:

• Billing for your purchases: 10 years from the date of purchase
• Management of orders and delivery: legal limitation period of 5 years
• Management of requests by customer service and right exercise requests: 1 year from the last exchange
• Cookies: refer to the cookies policy

Security

MOMENT(s) undertakes to take all necessary measures to ensure the protection, confidentiality and security of the Data transmitted to it, in compliance with the applicable legal provisions.

Your rights

In accordance with the Data Protection Regulation, you have the right to access, rectify, delete, limit processing, portability, withdraw your consent and define the fate of your data after your death. relating to all data concerning you which is communicated to the data protection officer by email to the following address: contact@moments-vintage.com , or by post to the following address, Maison Emeraude , 2 rue Henri Rivière 94170 Le Perreux sur Marne, France accompanied by a copy of a signed identity document.

You can also lodge a complaint with a supervisory authority, the Commission Nationale Informatique et Libertés.

Right to object

In accordance with the provisions of article 21 of the General Data Protection Regulation (GDPR), EU Regulation n°2016/679 of April 27, 2016, you have a right of opposition.

You can at any time object to the processing of your data for commercial prospecting purposes by contacting us through our website at the following address contact@moments-vintage.com

If your opposition request does not concern commercial prospecting, your request must specify the reasons relating to your particular situation.

Contact

For all requests for information regarding the personal data protection policy implemented by MOMENT(s), you can contact contact@moments-vintage.com